Privacy Policy

Who we are

Pennonia is an online e-commerce store ran by Conversa, we last updated this privacy policy: 2019-08-08. Here are our full details:

S.C. CONVERSA CENTER S.R.L.
Registration ID: J30/892/2016
TAX ID: 36628317
Address: Romania, Carei, str. Calea Armatei Romane, nr. 63

Conversa and Pennonia is a one man operation based out of a small town called Carei, in Romania. The former was born out of a love for teaching and later born out of love for fountain pens. So we provide both tutoring services in real life to students through Conversa and sell fountain pens, inks and related merchandise through Pennonia.

This Privacy Policy applies to information that Conversa collects about you when you use our website, how we use this information and our legal basis for doing so.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

If you have any questions about this Privacy Policy, please contact us.

Our website address is: https://www.pennonia.eu.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

We use Jetpack for site analytics. Jetpack is owned by Automattic, the creators of WordPress and WooCommerce. If you wish to view their Privacy Policy you can do so here.

When you purchase from us

We’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We don’t have contact forms on the website however you can contact us through e-mail. If you contact us by e-mail we’ll collect by default your e-mail address and anything else you decide to write to us. We don’t use your e-mail address for marketing purposes nor any information you provide to us through our contact e-mail.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Anonymous analytics data is captured automatically by our host provider. We don’t share with them any info actively. Since we are on a shared webhost using their service we are not able to control the data they collect.

S.C. HOSTERION S.R.L.
Registration ID: J12/396/2004
Tax ID: RO16104008
Romania, Cluj-Napoca, str. Eugen Ionesco, nr. 49F
https://hosterion.com/privacy-policy

Jetpack is also used to collect anonymous web browsing statistics as well as some other features detailed below:

Activity Log

This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.

Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type. See the complete list of currently-recorded activities (along with retention information).

Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.

Carousel

Image views are only recorded if the site owner, has explicitly enabled image view stats tracking for this feature via the jetpack_enable_carousel_stats filter.

Data Used: If image view tracking is enabled, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Image views.

Gravatar Hovercards

Data Used: This feature will send a hash of the user’s email address (if logged in to the site or WordPress.com — or if they submitted a comment on the site using their email address that is attached to an active Gravatar profile) to the Gravatar service (also owned by Automattic) in order to retrieve their profile image.

Infinite Scroll

Data Used: In order to record page views via WordPress.com Stats (which must be enabled for page view tracking here to work) with additional loads, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Activity Tracked: Page views will be tracked with each additional load (i.e. when you scroll down to the bottom of the page and a new set of posts loads automatically). If the site owner has enabled Google Analytics to work with this feature, a page view event will also be sent to the appropriate Google Analytics account with each additional load.

Sharing

Data Used: When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.

WordPress.com Stats

Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.

Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.

Who we may share your data with

In order for us to operate and send you all the neat things you purchase we might need to share the following information:

Here are the details of each company if you wish to look them up.

Birou Contabil Autorizat Muresan Iuliana – Your full name and address. Our accountant.
Tax ID: 19759860
Romania, Carei, Piata Avram Iancu nr.9/6

C.N. Posta Romana S.A. – Your full name, address and phone number.
Registration ID: J40/8636/1998
Tax ID: RO427410
Romania, Bucuresti, B-dul Dacia nr. 140, sector 2.
https://www.posta-romana.ro/a120/termeni-de-utilizare/politica-de-confidenialitate.html

Magyar Posta Zrt. – Your full name, address and phone number.
Registration ID: 01-10-042463
Tax ID: 10901232-2-44
Hungary, 1138 Budapest, Dunavirág utca 2-6.
https://posta.hu/static/internet/download/PRIVACY_NOTICE_Magyar_Posta.pdf

Deutsche Post AG (DHL International GmbH) – Your full name, address and phone number.
Registration ID: HRB 6792
Tax ID: DE 169838187
Germany, Charles-de-Gaulle-Straße, 2053113 Bonn
https://www.logistics.dhl/ro-en/home/footer/local-privacy-notice.html

S.C. FAN Courier Express S.R.L. – Your full name, address and phone number.
Registration ID: J40/4014/2001
Tax ID: RO13838336
Romania, Stefanestii de Jos, Sos. de Centura nr. 32
www.fancourier.ro/en/politica-de-prelucrare-a-datelor-cu-caracter-personal

DYNAMIC PARCEL DISTRIBUTION S.A. (DPD) – Your full name, address and phone number.
Registration ID: J23/409/2010
Tax ID: RO 9566918
Romania, Comuna Mogoşoaia, Strada BUIACULUI, Nr. 2, Corp A – Unitatea A1 şi A2, Judet Ilfov
https://www.dpd.com/ro_en/home/expediere/informa_ii_expediere/termene_si_conditii_de_transport

S.C. HOSTERION S.R.L. – Our webhost. Anything the cPanel addon “Awstats” collects automatically included in their server logs
Registration ID: J12/396/2004
Tax ID: RO16104008
Romania, Cluj-Napoca, str. Eugen Ionesco, nr. 49F
https://hosterion.com/privacy-policy

PayPal (Europe) S.à r.l. et Cie, S.C.A. – Your name, address, phone number, unique payment identifier, payment provider identifier. For online payments.
22-24 Boulevard Royal L-2449, Luxembourg
https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Please note that if you are part of a criminal investigation we might have to hand over your information to authorities since we are required by law to oblige.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We retain:

  • Inactive accounts for 24 months.
  • Pending orders for 30 days.
  • Failed orders for 90 days.
  • Cancelled orders for 1 year.
  • Completed orders for 10 years.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

What data is collected

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

PayPal: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

We also accept payments through bank transfers. In this case the funds are processed by our bank. Here are the details of our bank:

Banca Transilvania S.A.
Romania, Cluj-Napoca, Cluj, str. G. Bariţiu nr.8, 400027
https://www.bancatransilvania.ro/en/

Where we send your data

We do not send your data outside the EU. Check above for the companies we need to share your data with.

Our contact information

S.C. CONVERSA CENTER S.R.L.
Registration ID: J30/892/2016
TAX ID: 36628317
Address: Romania, Carei, str. Calea Armatei Romane, nr. 63

Contact us by e-mail or by snail mail.

Additional information

How we protect your data

Data between you and us is encrypted using SSL. Passwords are salted and peppered.

What data breach procedures we have in place

We will contact you through e-mail as soon as possible if a data breach becomes known to us.

What third parties we receive data from

From nobody.

What automated decision making and/or profiling we do with user data

Nothing.

Industry regulatory disclosure requirements

Romanian National Authority for Consumer Protection
http://www.anpc.gov.ro/

The National Supervisory Authority For Personal Data Processing – Romania
https://www.dataprotection.ro/

European Union Consumer Protection
https://ec.europa.eu/info/policies/consumers/consumer-protection_en